Shipping rates are only inclusive to the lower 48 states. We reserve the right to withdraw orders where our shipping terms are not allocated. Carriers include, but are not limited to, United States Postal Service and United Parcel Service. Items returned to us due to Undeliverable Addresses or Unclaimed For will incur a fee and subject to return shipping fees if required. Please contact us if special needs are required.
Orders are generally shipped out within 24 hours, but may exceed to 48 hours within the business week. For APO/FPO and PO BOX addresses, please contact our customer service department to receive further instructions.
Free Shipping Promotion: Our free shipping promotion is valid for orders within the lower 48 continental states of the United States of America. Hawaiian, Alaskan, and international residents please contact us for further details. We reserve the right to cancel this promotion at any time without further notice.
Returns and refunds
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. You can cancel your order prior to it being shipped. After shipment, items in new, unopened, and resell-able condition will be considered for a refund of the product is within 14 days of receipt. Note, shipping rates paid by customers are not actual shipping rates*. ACTUAL shipping rates to the buyer will be deducted and return shipping is also at the expense of the buyer. It is recommended to include tracking and insurance with your return as we are not liable for lost of damaged units. A restocking fee may also incur on select items. Please contact us for our return procedure and to obtain the correct forms. Items returned without a return authorization number will not be accepted. Please contact us if you need more information about shipping, restocking and exclusions on any products you are considering purchasing: [email protected]
If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy. Meaning, applied shipping & actual shipping costs and all associated refusal fees will be at the expense of the buyer.
Damaged Goods Policy
All damages are to be claimed within five days with AquaVibrant. All evidence must be kept. Evidence may be requested to be sent back. Please contact an AquaVibrant representative at [email protected] for further instructions and assistance.
AquaVibrant offers the products listed for their international customers. Please contact us for International Shipping quotes. Note that all duties / import fees, destination taxes and related fees are the responsibility of the buyer, and are not a part of our shipping fees. Please refer to the Custom's Office in your country for approximate costs prior to purchase. Items shipped overseas will be documented with the accurate sold price, and are not marked as gifts / samples / birthday, nor will the products be listed below actual value. We comply with USA & International laws when shipping our products. For your International Shipping quote, please contact [email protected]